Terms of Service
1. Services Overview
Leadwave provides software implementation and automation services to businesses. Our services include but are not limited to:
- Software implementation and integration
- Process automation solutions
- Workflow optimization
- Technical support and maintenance
2. Service Agreement
All services are provided based on a formal agreement between Leadwave and the client. This agreement outlines:
- Scope of work
- Project timeline
- Deliverables
- Payment terms
- Service level agreements (SLAs)
3. Client Responsibilities
Clients are responsible for:
- Providing accurate and complete information
- Timely communication and feedback
- Necessary access to systems and resources
- Meeting agreed-upon payment schedules
4. Intellectual Property
Upon full payment, clients receive a license to use the implemented solutions. Leadwave retains intellectual property rights to:
- Proprietary software and tools
- Implementation methodologies
- Custom scripts and configurations
5. Confidentiality
We maintain strict confidentiality of all client information and data. This includes:
- Business information
- Technical specifications
- User data
- Implementation details
6. Service Warranty
We warrant that our services will:
- Meet agreed-upon specifications
- Be performed professionally
- Comply with industry standards
- Include post-implementation support as specified
7. Limitation of Liability
Leadwave's liability is limited to the amount paid for services. We are not liable for:
- Indirect or consequential damages
- Loss of business or profits
- Data loss or corruption
- Third-party claims
8. Term and Termination
These terms remain in effect throughout the service period. Either party may terminate the agreement with written notice as specified in the service agreement.
9. Updates to Terms
We reserve the right to update these terms. Clients will be notified of significant changes.
10. Contact Information
For questions about these terms, contact us at:
- Email: contact@leadwavesolutions.io