Cancellation Policy

1. Project Cancellation

For project-based services, the following cancellation terms apply:

• 30 days written notice required for project cancellation
• All completed work will be billed at standard rates
• Partial refunds may be available for unused portions
• Cancellation fees may apply based on project stage

2. Subscription Services

For ongoing subscription services:

• Cancel at any time with 30 days notice
• Service continues until the end of the billing period
• No partial refunds for unused portion of current billing period
• All data and configurations will be preserved for 30 days

3. Cancellation Process

To cancel your service:

• Submit written cancellation notice via email or support portal
• Include account details and reason for cancellation
• Receive confirmation within 2 business days
• Schedule transition meeting if needed

4. Early Termination

Early termination fees may apply in the following cases:

• Cancellation before minimum contract period
• Breach of service agreement
• Non-payment of services
• Violation of terms of service

5. Data Handling

Upon service cancellation:

• Access to services will be terminated on the effective date
• 30-day grace period for data export
• All client data will be securely deleted after 30 days
• Option to request data backup before deletion

6. Final Payment

Upon cancellation:

• Final invoice will be generated
• Payment for all services rendered is due immediately
• Any outstanding credits will be applied
• Remaining balance must be settled within 15 days

7. Service Transition

We will assist with service transition by:

• Providing necessary documentation
• Facilitating data transfer
• Offering transition support
• Ensuring smooth handover

8. Contact Information

For cancellation requests and inquiries:

• Email: support@leadwavesolutions.io