Refund Policy

1. Service Satisfaction Guarantee

At Leadwave, we are committed to delivering high-quality software implementation and automation services. We offer a satisfaction guarantee for our services under the following conditions:

• Services do not meet agreed-upon specifications
• Implementation fails to achieve documented requirements
• Major technical issues that significantly impact functionality

2. Refund Eligibility

Refunds may be issued in the following circumstances:

• Project cancellation before substantial work has begun
• Failure to meet contractual obligations
• Technical incompatibility discovered during initial implementation
• Service delivery issues on our part

3. Refund Process

To request a refund:

• Submit a written refund request explaining the issues
• Provide relevant documentation and evidence
• Allow us reasonable time to investigate and respond
• Cooperate with our team during the review process

4. Refund Timeline

Our refund process timeline:

• Acknowledgment of refund request within 2 business days
• Initial assessment within 5 business days
• Resolution proposal within 10 business days
• Refund processing within 5-10 business days after approval

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Completed and accepted deliverables
• Custom development work already performed
• Third-party software licenses or services
• Training and consultation sessions already conducted

6. Partial Refunds

In some cases, we may offer partial refunds:

• For partially completed projects
• When some deliverables meet specifications while others don't
• For services partially rendered

7. Resolution Process

Before issuing a refund, we will:

• Attempt to resolve technical issues
• Offer additional support or modifications
• Propose alternative solutions
• Work to meet project requirements

8. Contact Information

For refund-related inquiries, contact us at:

• Email: support@leadwavesolutions.io